F.A.Q common questions

What happens if I have to cancel?
– If it is more than 60 days before activity, you only pay the deposit of 1500 SEK. Read the booking conditions here

I am allergic or have special food needs, can I join?
– Absolutely, write in the booking or in separate mail so we take your conditions into account.

I don’t have equipment, what should I do?
– I always recommend Outdoorbuddies to rent equipment, they have a good selection. I also live next door to them and can therefore help with logistics and other mediation if needed. If you want to buy equipment, I am available for consultation and advice!

I’m not sure if I’m properly prepared, or don’t know what trip would be best.
– Under each activity there is a short description for whom the activity is adapted for, where you get a rough understanding, but it is perfectly understandable if it feels messy. If you have specific questions, you are welcome to contact us by e-mail, or:
– Book an appointment for consultation and we will look at the appropriate activity for your needs, we try to be flexible and adaptable to our common goals, everyone should feel welcome!

What happens if the weather is bad in luck or ahead of a trip?
If the weather is so bad that it risks our security, we primarily change the route to better alternatives or adjust timeframes etc. However, weather is part of staying in the mountains so this is something you need to take into account. The last resort is cancellation of the trip but it would take a lot. In that case, it will be rescheduled to another date after dialogue with you.

Can I book a private tour? (1-2 guests)
– Absolutely! Write to info@fjallkloka.se for a quote.

What happens if I miss the start time of the tour?
– This depends entirely on what activity it is but it is the guest’s responsibility to arrive on time and we can not wait so no refund can be made. But let us know well in advance and we will try to solve it as best we can.